Refund policy
Last updated: September 19, 2026
At Yoreva, we carefully inspect and package every order before it is shipped. We want every piece to arrive safely and in excellent condition.
This policy explains how we handle returns, refunds, replacements, damaged items, and other order-related issues.
1. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives:
- Damaged during delivery
- With a manufacturing defect
- Different from the item you ordered
please contact us within 10 days of delivery at contact@yorevajewelry.com.
To help us resolve the issue, please include:
- Your order number
- Clear photographs of the item
- Clear photographs showing the damage or defect
- Photographs of the packaging, particularly if the package arrived damaged
- A brief description of the issue
We may request additional information or photographs when necessary to assess the claim.
If your claim is approved, we will arrange an appropriate resolution, which may include a replacement at no additional cost or, where applicable, another remedy in accordance with your statutory consumer rights.
Please do not send any item back to us before receiving instructions from Yoreva.
2. Returns & Right of Withdrawal
For online purchases within the European Union, consumers generally have a legal right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason, subject to the applicable legal exceptions.
If you wish to exercise your right of withdrawal, please contact us at contact@yorevajewelry.com within the applicable withdrawal period.
Returned items must be handled only to the extent necessary to establish their nature, characteristics, and functioning. Items that have been used, worn, damaged, altered, or handled beyond what is necessary for inspection may be subject to a reduction in refund amount where permitted by applicable law.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning an item when exercising the right of withdrawal.
We will provide return instructions after receiving and reviewing your request. Please do not send returns to the Yoreva business address unless we specifically instruct you to do so.
3. Jewelry Hygiene
For hygiene and health-protection reasons, certain sealed jewelry items may be excluded from the right of withdrawal once their protective or hygiene seal has been opened, where the applicable legal exception applies.
In particular, earrings and other items intended for direct and intimate contact with the body may not be eligible for return after being unsealed and worn where the legal hygiene exception applies.
Customers should inspect jewelry carefully before wearing it.
This hygiene provision does not affect any statutory rights relating to items that are defective, damaged upon delivery, or otherwise fail to conform to the applicable legal requirements.
4. Change of Mind
Where the statutory right of withdrawal does not apply or an applicable exception applies, Yoreva does not offer voluntary returns or refunds simply because:
- You changed your mind
- You no longer want the item
- You selected the wrong style
- You selected the wrong size
- The item does not match your personal expectations regarding appearance or color
- You simply no longer wish to keep the product
Nothing in this section limits any mandatory rights you may have under applicable consumer protection law.
5. Exchanges
We do not offer exchanges for a different size, style, color, or personal preference as a standard service.
If you receive an incorrect item, a damaged item, or an item with a qualifying defect, please contact us within 10 days of delivery so that we can assess the issue and arrange an appropriate resolution.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
Yoreva is not responsible for delays, returns, or additional shipping costs resulting from an incorrect, incomplete, outdated, or inaccessible delivery address provided by the customer, except where otherwise required by applicable law.
If a package is returned because incorrect delivery information was provided, please contact us at contact@yorevajewelry.com so that we can determine the available options.
7. Refunds
If a refund is approved or required under applicable law, it will normally be issued to the original payment method used for the purchase.
For an approved statutory withdrawal, we will process the refund in accordance with the applicable legal requirements. This may include the standard delivery charge paid for the original order, while additional costs resulting from the customer's choice of a more expensive delivery method may not be refundable where permitted by law.
We may withhold the refund until we have received the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Once the refund has been processed, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.
8. Damaged Items and Refunds
For items that arrive damaged, defective, or incorrect, please contact us before sending anything back.
Where possible, Yoreva will arrange a replacement rather than requiring the customer to return the item.
If a replacement is unavailable or another remedy is required under applicable consumer protection law, we will provide the appropriate resolution.
9. Sale Items and Promotional Items
Sale or promotional items are subject to the same mandatory consumer rights as other products.
Where permitted by applicable law, voluntary returns or refunds outside those statutory rights may not be available for sale or promotional items.
10. How to Contact Us
For any return, refund, replacement, damaged-item, or order-related question, please contact:
Email: contact@yorevajewelry.com
Please include your order number whenever contacting us about an existing order.
For damaged, defective, or incorrect items, please include photographs with your initial message whenever possible so that we can assess the issue more quickly.
11. Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or protections available to consumers under applicable European Union or Greek law.
Where applicable, statutory rights relating to withdrawal, conformity, defective goods, refunds, replacements, and other consumer remedies remain unaffected.